We must receive an alert within a 48 hour window from the delivery time, if anything is missing from the order, or if a product is defective. We can not accept any notifications over 48 hours.
All non-working cartridges and batteries must put to test by the driver when the items delivers. To claim a free exchange for a non-working battery or a cartridge, the test does during the first delivery. If a non-working item is confirmed in the test, a free exchange will occur immediately. Otherwise, the exchange will be done with the patient’s next order. Maybe, a delivery fee will be asked if the patient asks for an immediate exchange. The exchange items will be tested before the replacement takes place.
All exchanges or returns must be returned with the item’s original packaging.
Missing items will be sent out immediately when the patient is located within our £5 to £10 delivery zone. For patients located a greater distance, we will deliver the missing item at most in 24 hours.